MedHaul for Healthcare Partners
Transportation Gaps Break Care. We Close Them.
The Real Cost of No Shows
There are 250 million appointments missed annually in the U.S., leading to over $150 billion in lost revenue.
Better Patient Outcomes
“Having a reliable way for my son to get to and from his radiation treatments has lifted an enormous burden from our family. We finally have peace of mind knowing he’s cared for, even when we can’t drive him.”
“Every ride has been excellent. The drivers consistently go above and beyond. They’re always courteous, friendly, and make my safety their top priority. I couldn’t be more thankful.”
- 4.9
- Patient Satisfaction Rating (out of five)
- 30–40%
- Improvement in no show rates
- 30%
- Shorter Patient Wait Times
MedHaul’s Impact
$40M+ in billable care preserved. Tens of thousands of complex patient journeys completed.
With MedHaul
- 90%
- Of rides fulfilled within 90 minutes
- 15 States
- Expanding access for overlooked patients and communities
Without MedHaul
- 2.5 Hrs.
- Average time to schedule patient transport
- 40%
- Of patients arrive at their appointments on time
Every number represents a life touched—a patient who reached care on time, a clinician who could focus on healing, and a system made more equitable through connection.
How We Support Our Partners
Healthcare Systems and Providers
Your responsibility to patients doesn't end with the care you deliver — it starts with ensuring they can access it. Missed appointments not only delay treatment but drive higher costs, poorer outcomes, and staff frustration. MedHaul partners with hospitals, specialty clinics, and provider groups to remove transportation as a barrier to care, so your teams can focus on what they do best: healing.
- Reduce costly readmissions and no-shows that put patients at risk
- Improve health outcomes with timely, reliable rides for complex needs
- Ease the administrative burden on staff with a simplified scheduling process
- Strengthen patient trust and experience, reflected in higher satisfaction scores
- Protect and grow revenue by ensuring every visit occurs and can be reimbursed
- Rely on HIPAA-compliant technology and real-time ride monitoring for peace of mind
Health Plans and Payor Systems
Your members deserve more than insurance coverage — they deserve access to the care that coverage promises. Yet transportation barriers often lead to missed preventive care, higher avoidable ER use, and unnecessary spend. MedHaul helps health plans address these challenges head-on, providing a measurable way to improve member outcomes, close care gaps, and demonstrate your commitment to health equity.
- Lower high-cost utilization by preventing missed primary and specialty care
- Increase member engagement, retention, and satisfaction with reliable ride access
- Address social drivers of health through inclusive transportation solutions
- Simplify claims and reporting with clean, actionable data feeds
- Ensure compliance and consistency across networks and markets
- Maximize ROI by reducing downstream costs tied to missed care and hospital admissions
Clinical Trials and Research
Breakthrough research depends on participant diversity and retention. Yet studies show that up to 40% of patients drop out before completing a trial, often due to logistical barriers like transportation. MedHaul eliminates this barrier by ensuring patients can reliably access trial sites, making participation possible for people of all demographics — regardless of location or socioeconomic status. The result: more diverse recruitment, stronger retention, and protection of the critical investments sponsors and CROs make in innovation.
- Expand recruitment by reaching historically underrepresented populations
- Improve retention and trial completion rates with patient-centered ride support
- Accommodate complex needs with multiple ride types, caregiver-inclusive transport, and long-distance trips
- Relieve site staff with easy booking options and participant self-scheduling tools
- Strengthen compliance and data integrity with auditable records and real-time visibility
- Protect trial investments by preventing costly dropouts and ensuring protocol adherence